Nutsmate 2-Year Warranty
Nutsmate 2-Year Warranty
At Nutsmate, we stand behind the quality and durability of every product we make. Our goal is simple: give you grooming tools you can trust, backed by real support when you need it.
That’s why all our electric grooming products include a 2-year warranty covering any fault related to materials, components or manufacturing. If something stops working and it’s clearly due to the product itself—not accidental damage or misuse—you’re fully covered.
What’s covered
This warranty applies to issues such as:
- Motor or battery failures not caused by drops or water misuse
- Charging faults unrelated to damaged cables or improper handling
- Internal electronic defects
- Buttons or switches that stop working due to manufacturing issues
- Ceramic or shaving heads with structural defects (not wear from regular use)
What’s not covered
To keep things clear and transparent, the warranty doesn’t apply to:
- Damage caused by drops, impacts or misuse
- Water damage when used outside the recommended waterproof rating
- Normal wear-and-tear of blades or accessories
- Loss, theft or cosmetic damage (scratches, dents, discolouration)
- Damage caused by third-party chargers or modifications
How to make a warranty request
If you believe your product has a defect covered by our warranty, simply contact us at info@nutsmate.com.au and include:
Your order number
A brief description of the issue
Photos or a short video showing what’s happening
Our team will review your case promptly and guide you through the process. In most cases, we’ll offer a replacement or a solution to get you grooming again as quickly as possible.
Looking for a refund instead? Check our refund policy for full details.
