Nutsmate 2-Year Warranty

At Nutsmate, we stand behind the quality and durability of every product we make. Our goal is simple: give you grooming tools you can trust, backed by real support when you need it.

That’s why all our electric grooming products include a 2-year warranty covering any fault related to materials, components or manufacturing. If something stops working and it’s clearly due to the product itself—not accidental damage or misuse—you’re fully covered.

• What’s covered

• This warranty applies to issues such as:

• Motor or battery failures not caused by drops or water misuse

• Charging faults unrelated to damaged cables or improper handling

• Internal electronic defects

• Buttons or switches that stop working due to manufacturing issues

• Ceramic or shaving heads with structural defects (not wear from regular use)

What’s not covered

• To keep things clear and transparent, the warranty doesn’t apply to:

• Damage caused by drops, impacts or misuse

• Water damage when used outside the recommended waterproof rating

• Normal wear-and-tear of blades or accessories

• Loss, theft or cosmetic damage (scratches, dents, discolouration)

• Damage caused by third-party chargers or modifications

How to make a warranty request

If you believe your product has a defect covered by our warranty, simply contact us at info@nutsmate.com.au and include:

• Your order number

• A brief description of the issue

• Photos or a short video showing what’s happening

Our team will review your case promptly and guide you through the process. In most cases, we’ll offer a replacement or a solution to get you grooming again as quickly as possible.

For refunds or returns

If you're looking for a refund rather than a warranty claim, please refer to our Refund Policy for full details on eligibility and steps.